Elixir Contact Center Implementation with Multi-Party Integrations
Company Profile:
INDUSTRY: Behavioral Healthcare Provider
SOLUTION(S): Contact Center
LOCATION: MA, USA
EMPLOYEES: 50+
Business Needs:
- The client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, VOB Process Automation, Cost of Care estimation, Travel Management, Bed Management and Alumni workflow.
- The client wanted to integrate the existing EHR system with Salesforce and have both the CRM and the EHR systems in sync.
- There was a need for automated Eligibility Verification as a part of VOB Process Automation.
- Lastly, there was an incumbent need to automate all tasks and processes to ensure end to end pre-intake flow.
Solution Highlights:
- Elixir was implemented to help maintain patient information and multiple automations were setup to optimize the end-to-end patient management process.
- Multiple integrations were implemented to automate patient data sync with various platforms.
Results:
- Elixir was successful in providing a superior CRM experience and the multiple integrations significantly boosted productivity and reduced the possibility of data errors.