Alameda County’s Success with Elixir’s EHR Solution
Company Profile:
INDUSTRY: Behavioral Healthcare Provider
SOLUTION(S): Sales Cloud
LOCATION: NH, USA
EMPLOYEES: 100+
In support of the Children and Youth Behavioral Health Initiative (CYBHI), Alameda County sought an efficient, integrated system to manage youth behavioral health services and reduce administrative workloads.
Key Challenges:
- Disjointed Data Sources: Case workers and providers struggled with scattered data across platforms, slowing care delivery and limiting a unified view of each student’s journey.
- Manual Errors: Delays from manual entry disrupt smooth care delivery.
- Complex Coordination: Coordinating healthcare and non-healthcare support was cumbersome, often leading to miscommunication and delays in assigning resources.
- Tedious Billing: Manual claims drain time, reducing focus on direct care.
- Lack of Actionable Insights: Limited analytics made it tough to track program impact on attendance and academic performance, restricting data-sharing with LEAs and partner agencies.
- Cross-Agency Hurdles: Manual updates hinder collaboration with partner agencies like foster care, creating bottlenecks in multi-agency coordination.
Solution Highlights:
- Tailored Experience: Customized, user-friendly interfaces for admin, providers, and case workers, focusing on meaningful care.
- Smart Care Automation: From intake to outcomes, Elixir automates every step. Case workers assign tasks and build care plans, providers handle appointments and track results, all in one streamlined platform.
- Seamless Billing: Automated claims processing frees up staff for service, not paperwork.
- Insightful Analytics: Tracks grades, attendance, and care outcomes, providing actionable insights for LEAs and government agencies, enhancing collaboration and impact measurement.
Results:
45% More Efficiency: Automated workflows let staff focus on supporting students, not admin tasks.
- 50% Faster Case Processing: Streamlined intake and coordination enable quicker responses for urgent cases.
- 60% Billing Time Saved: Automated claims free up billing staff to handle more claims with accuracy.
- 30% Better Insights: Powerful analytics improve outcome tracking, fostering data-sharing with LEAs and agencies.