Elixir Contact Center Implementation and EHR Integration Success Story
Company Profile:
INDUSTRY: Behavioral Healthcare Provider
SOLUTION(S): Contact Center
LOCATION: IN, USA
EMPLOYEES: 50+
Challenges:
The client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, Insurance Eligibility check, Calculating the Cost of Care, Travel Arrangements, Bed Management and Alumni workflow.
There was a need to integrate all platforms for the purpose of managing leads in the system
The client wanted to integrate the existing EHR system with Salesforce and have both the CRM and the EHR systems in sync.
The client wanted to effectively manage Pre-Assessment and VOB processes before shifting the patient to the EHR.
There was a need for automating the insurance verification process by integration with a clearing house.
Lastly, there was an incumbent need to automate all tasks and processes to ensure end to end pre-intake flow.
Solution Highlights:
Elixir was implemented to help maintain patient information and multiple automations were setup to optimize the end-to-end patient management process.
Bi-directional sync was configured between Elixir and the external EHR system used by the client to automate patient data sync.
Results:
Elixir was successful in providing a superior CRM experience and the CRM-EHR Integration boosted productivity and reduced the possibility of data errors.
Download the Complete Success Story Now
Ready to get Started with your Elixir Implementation?
Contact us for a Demo today and we will help you identify the Right Solution for your Healthcare Practice.