Elixir Contact Center Implementation for Eating Disorder Clinic Success Story
Company Profile:
COMPANY: Within Health
LOCATION: FL, CA, USA
EMPLOYEES: 50+
INDUSTRY: Behavioral Healthcare Provider
COMPETITOR: Behavioral Healthcare Clinics
SOLUTION(S): Contact Center
INTEGRATIONS: Instagram, Facebook, Call Rail, Webforms, Formstack, ClaimMD
Challenges:
- The client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, Insurance Eligibility check, Calculating the Cost of Care, Travel Arrangements, Bed Management and Alumni workflow.
- The client wanted to integrate all the existing lead sources with Salesforce with various integrations such as Call Rail, Web forms, Facebook, Instagram.
- The client wanted to effectively manage Pre-Assessment and VOB processes before shifting the patient to the HER.
- There was a need for automating the insurance verification process by integration with a clearing house.
- Lastly, there was an incumbent need to automate all tasks and processes to ensure end to end pre-intake flow.
Solution Highlights:
- Elixir was implemented to help maintain patient information without the need for maintaining multiple records of a single patient.
- Multiple integrations and automations were setup to facilitate lead management, insurance verification and pre-assessment processes.
Results:
- Elixir was successful in providing a superior CRM experience by increasing productivity, reducing system interactions and tremendously boosting the lead conversion rate.