Elixir Contact Center Implementation with Multi-Party Integrations

Company Profile:

INDUSTRY: Behavioral Healthcare Provider 

SOLUTION(S): Contact Center



Business Needs:

  • The client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, VOB Process Automation, Cost of Care estimation, Travel Management, Bed Management and Alumni workflow.
  • The client wanted to integrate the existing EHR system with Salesforce and have both the CRM and the EHR systems in sync.
  • There was a need for automated Eligibility Verification as a part of VOB Process Automation.
  • Lastly, there was an incumbent need to automate all tasks and processes to ensure end to end pre-intake flow.

Solution Highlights:

  • Elixir was implemented to help maintain patient information and multiple automations were setup to optimize the end-to-end patient management process.
  • Multiple integrations were implemented to automate patient data sync with various platforms.


  • Elixir was successful in providing a superior CRM experience and the multiple integrations significantly boosted productivity and reduced the possibility of data errors.

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