System setup for end-to-end patient care management for a therapeutic fasting facility

Company Profile:

INDUSTRY: Diet and Lifestyle

SOLUTION(S): Contact Center, Elixir EHR, RCM

LOCATION: CA, USA

EMPLOYEES: 50+

Challenges:

  • The Client wanted to streamline their Patient Pre-Intake process by automating the Lead Management, Pre-assessment, and Appointment Scheduling workflow.
  • There was need for an EHR for end-to-end patient care management
  • Customer wanted and end to end for Patient Reservations.
  • Needed to automate the creation of meal plans and kitchen deliveries.
  • Kitchen Staff needed to track meal preparations and deliveries via an interactive touch screen
  • The client wanted a complete billing solution for claim management, payment collection and patient statements

Solution Highlights:

  • Built custom pre-admission assessments, consent forms, and arrival related forms for effectively capturing relevant patient data during the initial intake process.
  • The different facets of EHR – patient notes, treatment plans, e-Lab orders, and e-Prescriptions were configured.
  • We implemented a reservation management system accompanied by a custom dashboard that tracks the vacancy of all suites, rooms, and beds within the facility.
  • Meal Plans and Kitchen Deliveries were automated using a codified treatment plan formulated by a certified therapeutic fasting provider.
  • Built an interactive dashboard for kitchen staff to change the status of meal preparations and deliveries via touch screen.
  • Built a Rounding Interface for providers to track daily vitals and symptoms throughout the patient’s stay.
  • Elixir Billing was configured to support claim management via ClaimMD Integration, ERA payment posting, and patient statements
  • Integrated with their preferred payment gateway for credit card processing.

Results: 

  • Pertinent patient data is easily accessible, facilitating swift enrollment and seamless scheduling.

  • Streamlined EHR enhances data organization and accessibility.
  • Real-time tracking of facility occupancy improves operational efficiency.
  • Optimized meal plan processes ensure precision in therapeutic fasting and improve patient satisfaction.
  • Enhanced meal preparation and delivery status updates streamline kitchen workflow.
  • Rounding Interface improves treatment monitoring and reporting.
  • Simplified billing process leads to a more effective revenue cycle management system.

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